1. Introduction to our policy
This policy covers BedsandBunksDirect.co.uk use of personal information that we collect when you use www.BedsandBunksDirect.co.uk. The policy also gives you information about our use of cookies and access to your personal information.
2. What information do we collect about you?
When you shop on our website we will collect the following personal information from you; your name, email address, postal address, billing address, telephone number. We do not collect, hold or store your credit/debit card details at all. When payment is made by Sagepay, your sensitive details are passed onto a secure system (which is regularly monitored by the banking industry), who use the data you input into a highly-encrypted system to ensure your details are secure and safe from fraud.
We also collect information about you even if you do not shop on our website or register for any of our services. We collect information such as which search terms you entered whilst on our website, where you came from on the internet to find our website, your IP address, browser type and the country your computer is located in.
On occasion we may record or monitor telephone calls with you to further improve our customer service or to prevent or detect fraud. In event of this happening we will notify you of this before the telephone conversation starts.
3. How do we use the information we collect about you?
Our promise to you is we don’t ever share your private details with any other organisation outside our company itself, the couriers we specifically choose to deliver your products, manufacturers and banks. The sharing of your details with our delivery companies, manufacturers and banks is only to necessitate the processing of payment and delivery of your order.
Any other information collected about you if you do not actually shop on our website is collected to improve the quality of service we provide.
4. What are "cookies" and how do we use them?
When you visit our website we may use a "cookie" to provide you with customised information on our website.
A cookie is a small .txt file which our website can send to your internet browser. This text file will allow us to understand what content on our website you have visited and interacted with. Cookies allow us to make our website a better experience for you.
Most browsers automatically accept cookies but you do not have to accept cookies if you do not want to. If you do not want to accept cookies please read up on your browser software for further information.
5. Access to personal information
You have a legal right to request a copy of any personal information BedsandBunksDirect.co.uk holds about you. You also have a right to request BedsandBunksDirect.co.uk to remove any personal information about yourself from their systems. Please email or write to us with this request at;
Email: sales@BedsandBunksDirect.co.uk
Efurn Ltd
Unit 14
Cherry Way
Dubmire Ind Est
Fencehouses
DH4 5RJ
